Your tier-1 support is 70% the same question. Hand it to an AI employee.
Cozmo handles every channel your customers actually use. Voice, WhatsApp, chat, email. In whatever language they call in. Escalates cleanly when a human is needed.
Your support team spends most of the day on the same five questions.
Most support volume is predictable. Order status. Login resets. Bill queries. Delivery rescheduling. These calls do not need your most experienced agents.
But the system still queues them behind every other call. Your senior agents spend their day on questions a workflow can answer.
Hand the predictable to Cozmo. Keep your team for the calls that need them.
Every channel your customers actually use.
In the Gulf especially, support is rarely one channel. Customers start on WhatsApp, switch to a call, end on email. Cozmo runs across all of them with shared context.
Voice
Inbound and outbound calls. Sub-second response latency. Natural turn-taking with barge-in handling.
<1s latencyThe default support channel across the Gulf. Text, voice notes, image attachments, document uploads.
Native Business APIChat
Web chat widget on your site or app. Same agent, same context, same languages.
1-line installInbound triage, response drafting, status updates. The lower-priority channel handled with the same logic as the rest.
IMAP + SMTPWhat Cozmo does that your IVR doesn't.
Answers the predictable.
Order status. Account balance. Card limit. Appointment time. The 60–80% of support volume that is the same five questions on repeat. Handled instantly, in the customer's language, without queueing.
Takes action in real systems.
Books appointments, reschedules deliveries, processes refunds, raises tickets, freezes cards, updates CRM records. Live during the call. Not after.
Authenticates over voice.
OTP, knowledge-based questions, voice biometrics where available. Auth completed before any sensitive action. Full audit trail for regulators.
Escalates to a human well.
When the case needs a human, the handoff comes with the full transcript, customer context, intent and next-step recommendation. The human agent does not start cold.
Operates every hour, every day.
No shift change. No public holiday outage. No queue spike on Saturday afternoon. The agent scales automatically with call volume.
Plugs into the stack you already run.
Ticket creation and handoff
- Zendesk
- Freshdesk
- Intercom
- Salesforce Service Cloud
- HubSpot Service Hub
- Custom (via API)
Customer context
- Salesforce
- HubSpot
- Microsoft Dynamics
- Zoho CRM
- Snowflake
- Custom (via webhook)
The channels
- Twilio
- Vonage
- Amazon Connect
- SIP trunking
- WhatsApp Business API
- Email (IMAP / SMTP)
Built for the regulated and operations-heavy.
Retail banking
Account servicing, card support, branch booking, dispute logging.
Insurance
FNOL intake, policy queries, renewals, claims status tracking.
Fintech
KYC verification, payment dispute handling, wallet support.
Healthcare
Appointment booking, pre-visit screening, follow-up reminders.
Telco
Plan changes, balance and recharge, complaint logging, outage updates.
Retail and e-commerce
Order status, returns, delivery rescheduling, voucher application.
Real estate
Lead qualification, viewing booking, tenancy renewal support.
Hospitality
Booking confirmations, concierge requests, loyalty queries.
Questions support leaders ask before deploying.
What percentage of tickets actually get deflected?
Most production deployments see 60–80% deflection on tier-1 volume after configuration. The exact number depends on your knowledge base coverage and how much your team wants the agent to act vs hand off.
How does it handle a customer asking for a human?
Immediately. Cozmo does not gatekeep escalation. Customer asks for a human, the call routes to your agent with the full transcript and intent attached, so the agent does not start cold.
Does it work in our customer's language?
Cozmo supports 80+ languages including all Arabic dialects with production deployments in Emirati, Egyptian, Khaleeji and MSA. Hindi, Urdu, Tagalog and Bengali are in production for GCC expat workforces.
Can it actually take actions, or just answer questions?
Both. Cozmo acts in real systems during the call: books appointments, reschedules deliveries, raises tickets, freezes cards, updates CRM. It's a workflow runner, not an FAQ machine.
How long to deploy on our helpdesk?
Three weeks from pilot to production. Workflow logic, helpdesk integration, knowledge base configuration and a compliance review are all part of the pilot.
What does the handoff to a human look like?
When Cozmo hands off, your agent receives the full conversation transcript, customer context, the intent classification and a recommended next step. The customer does not have to repeat themselves.
Hand the predictable to AI. Keep your team for the rest.
We'll show you Cozmo handling a real support workflow on your channels. Not a generic demo. Yours.