Do

Phone, web portal, email and chat all converge on the same case object. Cozmo doesn’t hand off, it acts.

Updates the claim, the customer record and the workflow state in one motion, regardless of how the request came in.

No queue routing, no parallel ticket trees, no “the other team is handling it.” Same outcome on every entry point.

Every action Cozmo takes is grounded in the artifacts of the case: photos, telematics, statements, prior history. No hand-typed assumptions.

Liability scores, payout estimates and damage classifications all carry the underlying evidence with them through the workflow.

Decisions are repeatable: the same case yields the same outcome, with the same audit trail, every time.

Cozmo carries a case from submission through review, approval and closure without dropping it on a queue.

Each stage has a named owner, a timestamp and a verifiable outcome, so leadership sees what happened and why, not just what’s open.

Post-call analytics show the full traceability of a closed case, from the first contact to the final disbursement.

Cozmo updates Guidewire, Duck Creek, Salesforce, ServiceNow and your custom claims engine through real APIs, not screen scrapers.

Field-level mappings are defined once and reused across every workflow. Each write is verified, idempotent and rollback-able.

Workflow state, payout amounts and verification status flow back into your reporting in real time, no nightly batch.