Built for property and casualty.
Every action Cozmo takes is governed, explainable and logged. Certifications, data handling and the full audit trail are documented so your security and procurement teams can review before the first call.
| Queue | Metric | Achieved | Breached | Status |
|---|---|---|---|---|
| Email intake | First reply | 92.8% | 7.2% | On target |
| Email intake | Next reply | 100% | 0% | On target |
| Partner sales | First reply | 96.3% | 3.7% | On target |
| Email intake | Time to close | 95.8% | 4.2% | On target |
Governed, auditable and under your control.
Deterministic guardrails
Decisions are structured, explainable and reproducible by design, with no reliance on prompt wording or post-processing.
Full audit trail
Every call, decision, document and system update is time-stamped and retained, and can be exported for adjuster or regulator review.
Encryption & data handling
Data is encrypted in transit and at rest, with defined retention and residency options for the regions you operate in.
Access controls
Role-based access and permissioning keep sensitive claim data scoped to the people and systems that need it.
Explainable decisions
Country rules, sector standards and company policy are enforced continuously, so every action can be traced to a rule.
Sub-processors & DPA
A documented list of sub-processors and a data processing agreement are available for your legal and risk review.
Every action traces to a rule, a record and a timestamp.
From the first ring to the settled loss, every step is captured, explained and exportable, so your team, an adjuster or a regulator can reconstruct what happened.
Ready for your security review?
Send us your questionnaire and we will walk your security and procurement teams through the controls, the audit trail and the certifications, before the first call.