How Cozmo is different from Sierra.
Both products run conversational agents in production. The three places they diverge are how vision shows up in a call, how multilingual deployments are structured, and what the developer surface looks like before you book a sales call.
Voice and vision in the same call.
Cozmo runs voice and vision through the same agent in the same session. A claims agent on a call can ask the customer to share a photo, analyse the damage in the call, and complete the next step without a handoff. A KYC agent can verify an Emirates ID or passport mid-call. A support agent can read a screenshot the customer just sent.
Most regulated cases are not text-only. Photos, IDs, documents and screenshots show up in almost every queue we run.
Built per language, dialect-aware by default.
Each Cozmo deployment has language-specific prompts, a language-specific knowledge base, and a native QA reviewer on the loop. Gulf banking calls drift between Modern Standard Arabic, Khaleeji, Emirati and English code-switching inside a single sentence. A US-anchored deployment isn't set up to hold the register.
A KYC interview in Dubai is not the same prompt as one in Riyadh.
Same agent. Four entry points. Public docs.
Cozmo Pods are configurable in the UI, deployable from a CLI, callable from any agent over MCP, and operable via REST API. Public docs and self-serve signup mean an engineer can read the spec and ship something today without a sales call. Sierra ships through an enterprise UI with sales-led implementation and professional services.
Web console
Configure agents, watch live calls, review transcripts, manage the knowledge base.
REST + webhooks
Public docs. Start sessions, fetch transcripts, push events, manage state.
POST /v1/sessionsTerminal-first
Deploy from a prompt file. Version control your agents. Iterate fast.
cozmo deployModel Context Protocol
Pods exposed as an MCP server so other agents and IDEs can call them natively.
mcp://cozmo/podsThis page focuses on three architectural differences that matter when teams pick between us. For a specific answer about your stack and your customers, talk to us.
See it on your workflow.
Bring a workflow your team runs today. We'll run Cozmo on it live, in the languages your customers actually call in.