Customer support that speaks like Saudi customers do.
Voice AI tuned for Saudi Arabia. Najdi from Riyadh, Hejazi from Jeddah, Arabic and English code-switching, and the four expat-workforce languages your support lines hear every day.
Vision 2030 raised the bar for customer experience.
Saudi consumers expect digital-first service in their dialect. Operators expect cost-to-serve to drop while CSAT rises. Cozmo is built for both sides of that equation.
Saudi customers want service in Arabic, on demand.
Saudi is the largest market in the GCC, with the highest share of native Arabic speakers. Customers expect support in the dialect they grew up with, available across the Saudi working week, on the channels they actually use. WhatsApp first, then phone, then app.
Cost-to-serve has to drop. CSAT can't.
Vision 2030 economic diversification is creating new demand in retail banking, telco, insurance, e-commerce and hospitality. Volumes are growing faster than support teams can hire. Cozmo handles the 60 to 80 percent of contact that is repeatable, and routes the rest to humans with full context.
Najdi and Hejazi. Two distinct dialects.
A customer in Riyadh sounds different from a customer in Jeddah. Generic Arabic AI flattens that. Cozmo is tuned for both, and switches based on region or caller preference.
The dialect of Riyadh and central Saudi.
The dialect of Jeddah and the west.
Four languages for the people who call you.
Saudi has one of the largest expat workforces in the world. Retail, logistics, hospitality and healthcare lines hear Urdu and Tagalog as often as Arabic. Cozmo handles all four natively, with code-switching back to Arabic or English on cue.
Arabic
Najdi, Hejazi, Modern Standard. Production-deployed across Saudi banking, retail and telco.
English
Native across Saudi business contexts. Common second language for premium and corporate banking customers.
Urdu
For the large Pakistani workforce across logistics, retail, healthcare and domestic services.
Tagalog
For the Filipino workforce across hospitality, healthcare, retail and domestic services.
Where Cozmo is already deployed.
Nine sectors with the customer-service shape Cozmo is built for. High inbound volume, repetitive workflows, regulatory backdrop, multilingual customer base.
Retail banking
Card freeze, balance, Mada disputes, branch booking, statement requests, OTP-gated authentication. SAMA-aligned call recording and audit trails.
SAMA-aligned · SNB · Al Rajhi profile templatesTelco
Recharge, plan changes, roaming activation, complaint logging, outage updates. Najdi by default for Riyadh-centric carriers, Hejazi for west-coast call centres.
Templates for STC · Mobily · Zain workflowsInsurance
Motor claim FNOL, health policy queries, renewal reminders, premium payment status, claim status updates. Both Tameen and Takaful workflows supported.
Aligned with SAMA · Tawuniya · Bupa Arabia patternsRetail & e-commerce
Order tracking, returns, delivery rescheduling, refunds, COD verification. WhatsApp-first journey reflecting how Saudi customers actually shop.
Integrates with Salla · Zid · Shopify · SalesforceHospitality · Hajj & Umrah
Booking confirmations, itinerary changes, concierge, pre-arrival document checks, peak-season surge handling for Hajj and Umrah seasons.
Concierge in Urdu · Tagalog · Bengali · BahasaHealthcare
Appointment scheduling, pre-visit screening, prescription refills, follow-up reminders. NPHIES-aware patient identification flows where required.
Integrates with Cerner · Epic · Cloud SolutionsReal estate
Lead qualification, viewing booking, tenancy renewals, off-plan inquiries. Inbound from Saudi nationals and the GCC-wide investor base.
CRM sync with HubSpot · Salesforce · Bayut · PropertyFinderPublic sector
Information lines, document status checks, appointment booking with government services. MSA-default, with regional dialect fallback on request.
Designed for Absher · Tawakkalna · Najiz patternsFintech
Wallet support, KYC verification, transaction disputes, transfer status. Operates under SAMA fintech sandbox rules where applicable.
Aligned with STC Pay · urpay · Tabby · Tamara patternsCommon questions, direct answers.
Does it handle both Najdi and Hejazi properly?
Yes. Both sub-dialects are tuned independently. The agent can default to one (Najdi for a Riyadh-based brand) or detect the caller's dialect from the first turn and adapt. Common phrases, idioms and politeness markers are handled correctly in both.
What about Urdu and Tagalog quality?
Both are production-grade. Cozmo's Urdu handles Pakistani register naturally, and Tagalog handles common Filipino code-switching with English. These are the two languages most often heard on Saudi service desks after Arabic and English.
How does it handle weekend coverage?
The Saudi week runs Sunday to Thursday. Cozmo is available 24/7 across the full week. Many operators use Cozmo to cover Friday and Saturday entirely, while keeping weekday volume staffed by humans plus Cozmo on a deflection model.
Can it escalate to a human agent in the same call?
Yes. Warm handover with full context. The agent passes the conversation history, the customer's identity, the resolution attempts so far and the reason for escalation. Human agents pick up without making the customer repeat themselves.
What channels does it work on?
Voice (phone), WhatsApp, web chat and email out of the box. The same logic runs across all of them with channel-appropriate formatting. WhatsApp is the dominant channel for most Saudi consumer brands and gets the most attention in our defaults.
How fast is the rollout?
Three weeks from pilot to production for a typical Saudi support deployment. One week to configure dialect profile and workflow logic, one week to integrate with your CRM and helpdesk, one week of supervised pilot before going live.
Hear it in Najdi or Hejazi. Your call.
We'll show you Cozmo handling a real Saudi support workflow in the dialect your customers speak. Not a generic Arabic demo. Yours.