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For third-party administrators

More claims per adjuster.

Cozmo takes the repetitive property-claim work off your team. First notice of loss, follow ups, document chasing and estimate prep run on their own, and your adjusters pick up the cases that need judgment with full context in hand.

  • Intake and triage handled the moment a loss comes in, across voice, chat, WhatsApp and email.
  • Document follow ups chased automatically until the file is complete.
  • Carrier-ready estimates prepared and packaged for adjudication.
  • Every handoff to a person arrives with the full case attached.
Case throughput Live
00:12Loss triaged and routedAcross voice, chat and email
03:40Estimate packagedHanded to adjuster with full context Ready
24/7
Intake on every loss
12s
To triage and route
100%
Context on handoff
110+
Languages on the call
What Cozmo runs for TPAs

The repetitive work, handled on its own.

Intake & triage

Answers the water, fire or storm loss the moment it comes in, qualifies it and routes it in seconds across every channel.

Document chasing

Follows up on missing documents automatically until the file is complete, with no adjuster time spent.

Carrier-ready estimates

Prepares and packages the estimate for adjudication, in the format the carrier requires.

Live SLAs

Every stage clock, in one worklist.

First reply, lead creation, dispatch and provider acceptance, each on its own clock. It pauses while missing details are being collected.

Claims Ops
SLAs
Live stage clocks for first reply, lead creation, dispatch and provider acceptance.
On track
0
Within the active window
At risk
0
Approaching the deadline
Breached
15
Past the target window
Paused
1
Awaiting missing info
ClaimCustomerTimerClockStatus
50000-70881J. & M. CarterOverdueAcceptance overdueAwaiting acceptance
50499-91234D. BennettOverdueAcceptance overdueAwaiting acceptance
20260-71223S. OkaforOverdueAcceptance overdueAwaiting acceptance
20260-71200Unknown customerEscalatedHanded to a personEscalated
"Every water and fire loss is triaged the moment the call comes in, handled live in multiple languages, with document follow-ups happening on their own. Our whole property claims operation runs in production."
Chief Product OfficerProperty claims TPA
Security

Program requirements, configured before you go live.

Required fields per program, escalation rules and portal formats are set during onboarding, with the full audit trail available for carrier review.

See security

Scale capacity without scaling headcount.

We will run your intake, follow-ups and estimate prep against your own volume and show you the throughput.